FAQ's
Purchasing
- How are your Experience Gift Vouchers delivered?
- Why should I buy this experience from Virgin Experience Gifts?
- Do I have to purchase a specific experience or can my recipient choose their own?
- Do I have to select a booking date at the time of purchase?
- What do your Experience Vouchers look like?
- Now that I am finished shopping, how do I checkout?
Booking My Experience
- How do I book my experience?
- When do I have to book my experience by?
- What happens if there is bad weather on the day of my experience?
- How do I reschedule my experience?
- Can I combine multiple Gift Certificates or Experience Vouchers towards one experience?
- Can I bring additional people to my experience?
COVID-19
My Account
- How do I contact Virgin Experience Gifts?
- Will I deplete the value of my voucher when I register it?
- I have a Cloud 9 Living voucher. Is it still valid?
- I am already booked for an experience. How do I look it up?
- Can I extend the expiration date on my voucher?
- Why is my voucher # not recognized?
Exchanges
Policies / Misc
- Do your eGift Cards or Experience Vouchers expire?
- What is your Price Lock Guarantee?
- Does Virgin Experience Gifts give to Charitable Events?
- What is your Return / Exchange Policy?
- What is Virgin Experience Gifts?
- What if the price of the experience increases?