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  1. Virgin Experience Gifts
  2. FAQ's

FAQ's

Purchasing an experience?

  • Why should I shop with Virgin Experience Gifts?
  • How do I find the perfect Christmas Gift?
  • How are your Experience Vouchers and eGift Cards delivered?
  • Do your Experience Vouchers or eGift Cards expire?
  • Do you offer Discounts/Promo Codes?
  • What is Virgin Experience Gifts?
See all 34 articles

Booking your experience?

  • How do I book my experience?
  • When do I have to book my experience by?
  • Can I bring additional people to my experience?
  • When will the value of my eGift Card or Experience Voucher be depleted?
  • My experience was cancelled. How do I reschedule?
  • How do I contact the experience provider?
See all 12 articles

My Account

  • I have a Cloud 9 Living voucher. Is it still valid?
  • Why is my voucher # not recognized?
  • How do I check the value/balance on my voucher?
  • Can you resend my Email Voucher?

Looking to exchange?

  • How do I return my purchase?
  • How do I exchange my experience?
  • Can I exchange the experience I've been gifted for another one?

Still need to speak to us?

  • What are Virgin Experience Gift's regular business hours?
  • I have an experience voucher that takes place in Maui?
  • How do I contact Virgin Experience Gifts?
  • I’m from the UK and have a question regarding my Virgin Experience Day's gift voucher, are you able to help with this?
  • What happens if my Experience Voucher or eGift Card is lost or stolen?
  • I have a press request, what's the best way to get in touch?
See all 7 articles

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