FAQ's

Purchasing an experience?

• Why should I shop with Virgin Experience Gifts?
• How do I find the perfect Christmas Gift?
• How are your Experience Vouchers and eGift Cards delivered?
• Do your Experience Vouchers or eGift Cards expire?
• Do you offer Discounts/Promo Codes?
• My discount code doesn't work - why?

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Booking your experience?

• How do I book my experience?
• When do I have to book my experience by?
• Can I bring additional people to my experience?
• When will the value of my eGift Card or Experience Voucher be depleted?
• My experience was cancelled. How do I reschedule?
• How do I contact the experience provider?

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My Account

• How do I create an Account?
• I have a Cloud 9 Living voucher. Is it still valid?
• Why is my voucher # not recognized?
• How do I check the value/balance on my voucher?
• Can you resend my Email Voucher?

Looking to exchange?

• How do I return my purchase?
• How do I exchange my experience?
• Can I exchange the experience I've been gifted for another one?

Still need to speak to us?

• How do I contact Virgin Experience Gifts?
• What are Virgin Experience Gift's regular business hours?
• I’m from the UK and have a question regarding my Virgin Experience Day's gift voucher, are you able to help with this?
• What happens if my Experience Voucher or eGift Card is lost or stolen?
• I have a press request, what's the best way to get in touch?
• Does Virgin Experience Gifts give to Charitable Events?