FAQ's
Purchasing
- How do I find the perfect Christmas Gift?
- How are your Experience Vouchers and eGift Cards delivered?
- Do you offer Discounts/Promo Codes?
- Why should I shop with Virgin Experience Gifts?
- Do you offer physical gift cards?
- If I email the voucher to myself, will my recipient still be able to use it?
Booking My Experience
- How do I book my experience?
- When do I have to book my experience by?
- Can I bring additional people to my experience?
- When will the value of my eGift Card or Experience Voucher be depleted?
- My experience was cancelled. How do I reschedule?
- How do I contact the experience provider?
COVID-19
My Account
- How do I contact Virgin Experience Gifts?
- Will I deplete the value of my voucher when I register it?
- I have a Cloud 9 Living voucher. Is it still valid?
- I am already booked for an experience. How do I look it up?
- Can I extend the expiration date on my voucher?
- Why is my voucher # not recognized?
Exchanges
Policies / Misc
- Do your Experience Vouchers or eGift Cards expire?
- I’m from the UK and have a question regarding my Virgin Experience Day's gift voucher, are you able to help with this?
- What happens if my Experience Voucher or eGift Card is lost or stolen?
- I have a press request, what's the best way to get in touch?
- What is your Price Lock Guarantee?
- Does Virgin Experience Gifts give to Charitable Events?