FAQ's
Purchasing
- How do I find the perfect Christmas Gift?
- How are your Experience Vouchers and eGift Cards delivered?
- Do you offer Discounts/Promo Codes?
- Why should I shop with Virgin Experience Gifts?
- Where can I buy a physical gift card?
- Are vouchers and eGift Cards physical or digital?
Booking My Experience
- How do I book my experience?
- When do I have to book my experience by?
- Can I bring additional people to my experience?
- When will the value of my eGift Card or Experience Voucher be depleted?
- My experience was cancelled. How do I reschedule?
- How do I contact the experience provider?
My Account
Exchanges
Policies / Misc
- What are Virgin Experience Gift's regular business hours?
- Do your Experience Vouchers or eGift Cards expire?
- I’m from the UK and have a question regarding my Virgin Experience Day's gift voucher, are you able to help with this?
- What happens if my Experience Voucher or eGift Card is lost or stolen?
- I have a press request, what's the best way to get in touch?
- What is your Price Lock Guarantee?