How do I contact Virgin Experience Gifts?

We're a fully digital Customer Service Team and we can't wait to connect with you via text, our social channels, live chat or email!
Here at Virgin Experience Gifts, regardless of the channel you reach out to us on, one thing you can always be sure of is a heartfelt service.

We are available Monday- Friday 9-5pm MST 

Looking to:

  • EXCHANGE? - As always we continue to offer free exchanges! Your recipient can easily exchange their gift for anything else in our marketplace, anytime—free of charge.
  • BOOK? To book your experience, first click the Redeem Voucher link. From here, you will need to enter your gift voucher number and register it to your account. Finally, you will be able to book!

Tip: If you have already registered your gift voucher, please sign in to your Account Summary and click the "MY VOUCHERS" tab. From here, click the "Book" button next to the related voucher.

Still need to speak to us?

    • TEXT US
      You can text us on +1 (844) 796-0844 on our toll free number and our team will get back to you. 
      *Only free from within the USA)
      Click our CHAT/HELP icon in the bottom right of your screen. If our Live chat is currently not operating / all of our Specialists are busy, you will be able to drop us a message instead via our Contact Form and we'll get back to you via email ASAP. You may be able to find your answer in our populated FAQ's, but if not please start chatting with us! 
      We're on Instagram, X and Facebook so please drop us a message and we will get back to you ASAP. 

From buying a gift to redeeming your voucher, our passionate team is here to ensure that you have a great experience. We're here to help you find the perfect gift, schedule your adventure and everything in between.


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