You can exchange the experience you have been gifted for a different one. You may exchange unredeemed or redeemed but unbooked experiences at any time free of charge.
Booked Experiences can also be exchanged but must be exchanged outside of the posted cancellation policy found on the relevant Experience Detail page at www.virginexperiencegifts.com.
If the experience you are exchanging for costs more than your original, you will be required to pay any difference in cost. If your new experience costs less than your original, the remainder will constitute an unredeemed balance remaining on such Experience Voucher.