What is your Return / Exchange Policy?

Return Policy

Purchases that have not yet been redeemed may be returned within 14 days of the original purchase date and funds are made only to the original purchaser in accordance with the original payment method.

You may email info@virginexperiencegifts.com for all purchases made with Virgin Experience Gifts. Please be sure to include your voucher number or order number.

For any purchases made through a third party, please contact them directly with any refund requests.

Experience Exchange Policy

Recipients may exchange any un-booked experience at any time free of charge. Booked Experiences must be exchanged outside of the posted cancellation policy for that particular experience. Should the recipient choose to exchange for a more expensive experience they will simply need to pay the difference in cost. Should they exchange for a less expensive experience they will be able to apply the remaining balance towards an experience of their choice.

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