How do I contact Virgin Experience Gifts?

We can't wait to connect with you via Live Chat, Email and our social channels; Twitter and Facebook!

We are available Monday- Friday 9-5pm MST 

Looking to:

  • EXCHANGE? - As always we continue to offer free exchanges! Your recipient can easily exchange their gift for anything else in our marketplace, anytime—free of charge.
  • BOOK? To book your experience, first click the Redeem Voucher link. From here, you will need to enter your gift voucher number and register it to your account. Finally, you will be able to book!

Tip: If you have already registered your gift voucher, please sign in to your Account Summary and click the "MY VOUCHERS" tab. From here, click the "Book" button next to the related voucher.

Still need to speak to us?

    • LIVE CHAT - You can find our Live Chat service when clicking on our HELP icon that pops up in the bottom right of your screen. If all of our Specialists are busy, you will be able to drop us a message instead. Firstly, you may be able to find your answer in our populated FAQ's, but if not please start chatting with us! 
    • SOCIAL MEDIA - We are on Instagram, Twitter, and Facebook so please drop us a message and we will get back to you ASAP. 
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    • EMAIL - Click on the HELP icon at the bottom right hand side of the screen and if no-one is available on live chat, then you'll be able to complete our contact form where one of our Specialists will get back to you as soon as we can. 

From buying a gift to redeeming your voucher, our passionate team is here to ensure that you have a great experience. We're here to help you find the perfect gift, schedule your adventure and everything in between.


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