If you have a Virgin Experience Gifts account, please visit your Account Summary whilst logged in, navigate to "MY ORDERS" and click on the "View Order Details" button next to the related order / voucher. You will then have the option to choose "Send Email Voucher" under "Actions."
If you do not have an account you can always create one here, using the email you entered when placing the order. Once done, your order and action options will appear in your account.
Alternatively, please contact a customer service representative at firstname.lastname@example.org.